Refund policy

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Faulty, damaged, or incorrect items

If your order arrives damaged, faulty, or different from what you ordered, contact us within 14 days of delivery with your order number and a photo of the issue. We'll arrange a replacement or full refund, including return shipping where applicable.

Change of mind

Because our coffee is a perishable food product, we're not able to accept returns or offer refunds for change of mind once an order has been placed. Please check your order carefully — including roast and quantity — before completing checkout.

Order errors

If you've entered an incorrect shipping address or ordered the wrong item, contact us as soon as possible. We can only make changes if your order hasn't been packed or shipped yet.

Refund processing

Approved refunds are issued to your original payment method within 5–10 business days. Shipping costs are non-refundable except where the return is due to our error or a fault covered by the Australian Consumer Law.

Contact us

For any questions about this policy or to start a return, reach out via our Contact page or email us at koracoffeecompany@gmail.com.